Refund & Purchase Policy

Placeholder text. This is sample copy for Explorium. Replace it with a lawyer-reviewed policy before going live.

1. What you are buying

Explorium may sell:

• experience or programme registrations
• digital learning access (missions, books, games)
• physical kits or books, if offered
• in-app items paid with Curiosity Points

The checkout page shows the product, price, and taxes before you pay.

2. Payments

We accept the payment methods shown at checkout. Orders stay pending until payment is confirmed. A paid order may then move to fulfilment or instant digital access.

3. Digital products and experiences

Access to missions or an experience usually starts after payment. If you have already started using digital content, refunds may be limited.

You can request a refund if:

• you were charged twice
• the experience was cancelled by us
• digital access never unlocked after a successful payment

4. Physical products

If we ship a book or kit:

• allow the stated delivery window
• check the item on arrival
• report damage or a wrong item within 7 days of delivery

Unused items in original condition may be eligible for a replacement or refund, subject to review.

5. Cancellations

You may cancel a pending (unpaid) order at any time. After payment, cancellation depends on whether fulfilment or digital access has started. Contact support as soon as possible.

6. Curiosity Points

Points refunds follow the same order status. If an item paid with points is refunded, points are usually returned to the wallet. Points have no cash value.

7. How to request a refund

Email billing@explorium.example with:

• order number
• registered email
• reason for the request

We aim to respond within 5 working days. Approved refunds go back to the original payment method and can take 5–10 working days to appear.

8. Chargebacks

Please contact us before raising a chargeback. We will try to resolve billing issues directly.

Last reviewed: August 2026 (draft placeholder).